Refunds & digital delivery policy
This policy explains the conditions regarding refunds and withdrawal rights for digital products and engineering materials provided by KAT Consulting.
1. Digital products
The products available through this website are digital products supplied electronically.
These may include:
- software licenses;
- engineering documentation;
- technical project materials;
- digital estimation environments;
- downloadable engineering resources.
2. Immediate delivery
By completing a purchase, the customer expressly agrees that digital delivery may begin immediately after payment confirmation.
Delivery may include:
- download access;
- license activation;
- email delivery;
- access to digital materials.
3. Withdrawal rights
Once digital delivery or activation has started, the statutory right of withdrawal for digital content supplied electronically no longer applies.
This applies in accordance with applicable consumer protection legislation regarding digital content.
4. Refund limitations
Refunds are generally not available after:
- download access has been granted;
- license activation has been issued;
- digital delivery has been completed.
5. Exceptions
Refund requests may be reviewed individually only in cases of:
- technical inability to access the product;
- confirmed delivery failure;
- administrative or billing error.
Each case is reviewed individually.
6. Contact
For refund-related questions: